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passenger rights

EU Regulation 1107/2006 transferring responsibility of passengers with reduced mobility from airlines to airports came into effect on Saturday 26th July, 2008.

At each airport the Airport Authority or an appointed handling partner will be responsible for passengers requiring special assistance. There must be a smooth and easy transit for the passenger through all areas of the airport.

In order for the Airport Authority or handling partner to provide the best service possible and ensure the customer’s needs are met, it is important that we are advised of those requirements, where possible, 48 hours in advance of travel.

Customers can call the Aer Lingus reservations centre on the numbers below who will record all details of the passenger’s requirements

 

Opening Hours

08:00 - 18:30 Mon-Fri

09:00 - 17:00 Sat-Sun & Bank Holidays

IRL +353 (0) 818 365011
UK +44 (0) 871 718 2021
EUR +353 (1) 8868333
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Guidelines for Customers:

Wheelchair Customers

It is our policy to accept wheelchair customers. We ask that customers advise us their level of disability prior to travel as due to aircraft restrictions we may be limited in the amount of wheelchair customers we can accept per flight.

 

Passengers travelling with their own wheelchairs

Passengers travelling with their own wheelchairs are permitted to do so free of charge but Aer Lingus must be informed if they are battery operated. All passengers who are wheelchair bound must contact Aer Lingus Special Assistance Department to request appropriate support from the departure and arrival airports.

 

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Note: Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries

 

Guidelines for customers travelling with their own wheelchair or mobility device

Customers travelling with their own wheelchair must contact Aer Lingus reservations in advance of their flight. Please contact Aer Lingus reservations at the time of making the booking or notify us later, but at least 48hours before the flight.

 

Customers requesting Meet and Assistance

This service will be provided if required. We ask that customers advise us the level of assistance they require prior to travel.

 

Customers traveling with Guide/Assistance Dogs

Guide/Assistance Dogs accompanying customers with disabilities will be accepted for travel subject to all country entry requirements being fulfilled. This is the customer’s responsibility. All guide/assistance dogs must be pre-booked by calling the Aer Lingus Reservation centre.