Telephone Reservations
Ireland: 08 18 210 210
UK: 0870 876 76 76
Rest of World: + 353 818210210 or + 353 91 541900
Reservations opening Hours
Monday - Friday, 9am - 7pm
Saturday, 9am - 6pm
Sunday and Bank Holidays, 10am - 4pm
Contact Numbers for International Customers
Click here for local contact numbers throughout Europe and the USA>>
Head Office
Aer Arann, 1 Northwood Avenue, Santry, Dublin 9
Tel: +353 1 844 7700
Fax: +353 1 844 7701
Email: info@aerarann.com
Web: www.aerarann.com
Office opening hours:
Monday - Friday, 9am - 5.30pm
Saturday, closed
Sunday, closed
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Feedback
We want to keep improving, to serve you better. Get in touch and tell us what you think of our service: feedback@aerarann.com
For website enquiries: webmaster@aerarann.com
Customer Relations
Tel: + 353 818 214 214
Email: customercare@aerarann.com
Aer Arann Customer Relations
Caislean
Tully
Inverin
Co Galway
Ireland
Media Queries Only
All Media queries should be directed to Aer Arann Corporate Affairs
*Tel: +353 (0) 1 844 7733 / +353 (0) 1 844 7788 / +353 (0) 1 844 7671
*Please note only press & media related queries will be answered.
*Email: media@aerarann.com
*Please note only press & media related queries will be answered.
Mail: Corporate Affairs Department
Aer Arann
1 Northwood Avenue,
Santry,
Dublin 9
Ireland
Group Travel with Aer Arann
Aer Arann are delighted to offer special group booking rates for groups of 10 people or more. Booking your group flights with Aer Arann has a number of key benefits including:
- Aer Arann Fly 40 routes between between Ireland, UK, Holland, France, Portugal.
- We can take groups of up to 66 people.
- We take sporting equipment Golf clubs, surf boards, etc.
- Names do not have to be in our booking application until 4 weeks before departure.
- Free baggage allowance of 15kgs per passenger in the hold and 7kgs carry on.
- Changes can be made up to one day before departure.
- Changes (such as date/time or route) can be changed up to two weeks before departure
For your next group travel event don’t forget to contact Aer Arann by telephone or by email to receive a great value quote!
Tel: +353 91 541926
Email: groupbookings@aerarann.com
Aircraft Charter
48 - 66 seater aircrafts
Aer Arann have Charter aircraft for hire subject to availability. Please contact Aoife Donnelly on
01-8447665. We also advise passengers to consider our scheduled services to accommodate group bookings.
9 seater aircraft
These aircraft are available for charter year-round. They are ideal for corporate outings and sporting groups. All enquiries to Aer Arann Islands on +353 91 593 034 or to aerarann@iol.ie
Refunds Policy
Should you have a query regarding an existing reservation prior to departure, please contact our Reservations centre on 0818 210 210 (Ireland) 0870 876 76 76 (UK).
You can contact the Refund Department by either:
- Emailing refunds@aerarann.com,
- By writing to:
Aer Arann Refunds Department
1 Northwood Avenue
Santry
Dublin 9
Ireland
- By faxing your query to 00353 1 8447704
Please be sure to include:
- Your full name, address and daytime phone number
- A brief explanation of why you are requesting a refund
- The booking reference/confirmation number
- Any other documentation you feel necessary for consideration of your request
Only our flexible Y class fare Aer Arann bookings are refundable (subject to an admin fee of EUR €30/£24.00 per person per sector). Full details of the fare rules for each sector of the chosen journey can be found at each stage of the booking process. However please be sure to check the details thoroughly at the payment stage of the booking process. Alternatively, or if you are still unsure please contact our Reservation centre and one of our advisors will be happy to advise you further.
Any requests for refunds of taxes will be refunded less an admin fee of €30/£24.00 per sector per person. Please note that all credit/debit card handling fees are non-refundable.
If passengers cannot travel due to personnel circumstances (illness etc.) the following options are available through our Reservations Centre prior to original date of departure:
- Change the name on a booking for a fee.
- Change the date on a booking subject to availability for a fee.
- Passenger may choose to cancel their flight and claim through their insurance company.
In exceptional circumstances such as bereavement of an immediate family member we do offer a refund or travel credit on production of a death certificate. For information, Aer Arann considers only the following family members as 'immediate': spouse, children, parents, brothers & sisters, grandparents & grandchildren, father/mother-in-law, brother/sister-in-law and son/daughter-in-law. Note: If any of this happens to a travel companion that you are booked to travel with and you no longer wish to/are unable to use your ticket, the same consideration will be given to you.
We can provide passengers with confirmation of cancelled flight for their insurers. If you require said letter please forward the following documentation, ticket number and passenger reference number to the following address:
Aer Arann Customer Relations Department
Caislean
Tully
Inverin
Co Galway
Ireland
Please note:
- If a flight is cancelled and the passenger refuses alternative travel arrangements, the portion of the flight cancelled is fully refundable.
- If there is a schedule change of greater than 2 hours of the original flight time, the booking can be either refunded or is eligible for a travel credit.
- You will receive your refund by the original form of payment or by travel credit.
- Aer Arann strongly recommends that you obtain suitable insurance to cover all eventualities.
- If you purchased your ticket from a Travel Agent please send your request for refund directly to them.
Information for suppliers
Download the Aer Arann Purchasing Terms and Conditions March 2007>>
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